First Financial Bank
Job Description
Candidates are expected to work Monday-Friday 8:30am-5:15pm and Saturday 8:30am-12:15pm 

Hours subject to change based on the needs of the location. 

First Financial Bank

Job Description

Job Title: Assistant Banking Center Manager

Status: Hourly

Reports To: Banking Center Manager

Summary: Assist the Company in accomplishing our vision: to satisfy all of our customers’ financial needs, to help them succeed financially, to be the number one financial service provider in each of our markets, and to always put our customers First – every encounter, every time, no exceptions, no excuses.

Our Expectations for our Assistant Banking Center Managers: Along with the rest of the Branch Management team, Assistant Banking Center Managers are the face of our company and represent First Financial Bank in the community. ABCMs assist the Banking Center Manager in all aspects of effective Banking Center effectiveness. ABCMs are responsible for the overall supervision of tellers and platform staff, including but not limited to: scheduling of associate’s shifts, approving checks, resolving teller errors, coaching sales and service behaviors, and providing overall positive leadership. ABCMs introduce customers to new products and services, cross sell products and services, close sales, and generate leads for other members of the sales team to close. Along with adequately fulfilling all designated supervisory duties, our best ABCMs introduce and sell new products and services to customers, go the extra mile to greet customers, make them feel welcome, and engage customers to learn about their financial needs. ABCMs provide a variety of banking services to First Financial Bank customers and non-customers by assisting with product/service information, handling teller and platform (new account) transactions in a timely manner while providing exceptional customer service. When needed, ABCMs may serve as a Teller and process customer transactions. An excellent ABCM can multi-task between the teller line and platform area, with no mistakes while demonstrating patience, attention to detail, and the ability to follow procedures. ABCMs generally spend more time performing platform duties than teller duties.

Typical Job Entry Requirements (To perform this job successfully, an individual must be able to perform each satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.)

• Bachelor’s Degree in Business Administration, Finance, Economics, Accounting, Liberal Arts Major or 5 plus years of previous banking experience
• Strong sales skills
• Previous consumer lending experience is a plus
• Experience working in a team environment and developing relationships
• Excellent customer service and interpersonal skills required
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Professional dedication
• Strong organizational skills with attention to detail
• PC and internet proficiency
• Previous experience selling products and services
• Previous experience meeting customer satisfaction and sales goals
• Previous experience working in a fast-paced environment
• Must have the ability to multi-task
• Must have the ability to maintain confidentiality, use tact and diplomacy and maintain professional dress
• Good understanding of financial products and services
• Good organizational skills Primary Operational Activities (Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
• Assist in the supervision of the internal operations of the branch to ensure goals and standards are met, procedures are followed and that the branch operates efficiently.
• Sees that branch employees understand policies, procedures, and programs
• Participates in planning and organizing branch operations
• Ensures records are maintained and various reports are prepared properly and on schedule
• Ensures branch adheres to security procedures
• Provide customers with assistance and service on a wide variety of general banking matters.
• Assist customers in making appropriate buying decisions
• Open all types of accounts; demonstrates appropriate knowledge of features and benefits of all accounts
• Assists branch staff with customer transactions; i.e.: check cashing approval and transaction overrides.
• Originate, process/underwrite and close loans in accordance with loan authority and Bank policy.
• Assist with the daily supervision of staff
• Coaching and performance discussions as required
• Conduct yearly performance review
• Necessary staff development; i.e.: sales, service, product knowledge
• Act for the Branch Manager in his/her absence
• Demonstrates compliance with all bank regulations for assigned position. Primary Sales/Service Activities (Essential Duties and Responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
• Delight our customers by effectively demonstrating all behaviors as defined by Customer Service Standards 
 Services account transaction requests
• Explains Sales/Service Behavior 1. Review and explain expected sales behaviors with staff. 2. Evaluate competency level of existing behaviors as compared to expected. 3. Sets improvement plans to increase and/or maintain competency levels.
• Sets Goals and Develops Action Plans 1. Establish individual sales/service goals through participative and individualized goal setting. 2. Works with employees to create action plans and track progress of the achievement of goals.
• Tracks Progress and Provides Feedback 1. Reviews tracking reports and other measures of sales/service performance. 2. Observes employees in selling/servicing situation and provides feedback.
• Reinforces and Motivates Performance
• Conducts Sales/Service Meetings 1. Determine individual and group sales/service training needs. 2. Conducts sales/service meetings that reinforce training needs and/or recognize sales/service 3. Reinforce sales/service results by recognizing accomplishments.
• Develops Competence Through Coaching 1. Hold at least one coaching discussion per quarter with employees that focuses on skill, knowledge, and behavior. 2. Demonstrates desired performance to salesperson and allows practice opportunities to increase skill level. Coaches employees.
• Sets Sales Performance Example
• Prepares for Selling
• Knowledge of Competitors
• Knowledge of Bank Products
• Sales Planning Skills 1. Identifies opportunities and needs to expand product relationships with existing customers. 2. Sets long-term sales objectives. 3. Achieves agreed upon sales goals by planning and scheduling.
• Conducts Effective Sales Interviews
• Customer Referrals
• Ongoing Relationship Development and Maintenance 1. Customer Service, Sales Development and Cold Calling
• Effective Sales Administration
• Personal Development Competency/Skill Level (The behaviors, knowledge, and motivations important to success in the job.)
• Written and Oral Communication skills
• Leadership skills
• Persuasiveness/Sales Ability
• Initiative
• Customer Service Orientation
• Problem Assessment and Solving skills
• Teamwork
• Practical Learning skills Key Behaviors
• Review Sales/Service Behavior with Staff
• Set Goals and Develop Plans
• Tracks Progress and Provide Feedback
• Reinforces and Motivates Performance
• Conducts Sales/Service Meetings
• Develops Competence Through Coaching
• Sets Sales Performance Example
• Knowledge of Competitors
• Knowledge of Products
• Sales Planning Skills
• Conducts Effective Sales Interviews
• Identifies Opportunities for Customer Referrals
• Develop/Maintain Customer Relationships
• Effective Sales Administration
• Personal Development Established with Manager SAFE ACT
• This position requires compliance with the SAFE Act Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Bank Secrecy Act
• Maintain sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations
• To be able to fulfill applicable requirements and responsibilities under the bank’s related policies and programs.

Critical Job Elements (Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) • Generally good working environment with little exposure to noise, extreme temperatures or other adverse factors. • Limited physical effort required. • Regularly required to talk and hear. Frequently required to stand, walk, sit, use hands to finger, handle or feel objects, work tools or equipment, and reach with hands and arms. Vision abilities include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. • Average amount of pressure to work efficiently and accurately. • Average mental effort consisting of normal levels of concentration, memory, complexity of decision making, time pressure, analytical thinking. 

First Financial Corporation is an Equal Opportunity, Affirmative Action Employer and Does not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of age, race, color, religion, national origin, sex, disability, medical condition, veteran status, marital status, sexual orientation, genetics, or any other non-job related factor. We value the contribution that the diversity of our applicants can bring.
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